Collection: F & Q

1. What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in resalable condition. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

2. How do I return an item?

To start a return, contact our support team at [your email]. Once your return is approved, you will receive instructions on how to send your item back.

3. Do you offer exchanges?

Yes! If you need to exchange an item for a different size or color, please contact us within 30 days of receiving your order. The item must be unused and in its original condition.

4. When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

5. Can I return a personalized or custom-made product?

Unfortunately, personalized or custom-made items are non-refundable unless there is an issue with the order, such as incorrect customization or damage.

6. Do you offer free returns?

We do not offer free returns unless the item received was faulty or incorrect. Customers are responsible for return shipping costs.

7. What should I do if I received a damaged or wrong item?

If you received a damaged or incorrect item, please contact us immediately at [your email] with a photo of the item, and we will resolve the issue as soon as possible.

8. Do you provide return shipping labels?

We do not provide prepaid return labels. Customers are responsible for return shipping costs.

9. Can I cancel or modify my order after placing it?

If you need to cancel or change your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes.

10. How can I contact customer support?

For any questions, feel free to reach out to our customer service team at [your email] or call us at [your phone number]. We are happy to assist you!