Collection: Returns & Exchange
Return & Exchange Policy
Returns
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it under the following conditions:
- Return Period: You have 30 days from the date of delivery to return an item.
- Condition: Items must be unused, in original packaging, and in resalable condition.
- Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Non-Returnable Items:
- Personalized or custom-made products
- Items marked as "Final Sale"
- Gift cards
Exchanges
If you need to exchange an item for a different size or color:
- Exchanges must be requested within 30 days of receiving the product.
- The item must be unused and in its original condition.
- You will be responsible for shipping costs unless the exchange is due to an error on our part.
How to Initiate a Return or Exchange
- Contact Us – Email our support team at [your email] with your order number and reason for return/exchange.
- Ship the Item – Once approved, send the item to our return address provided.
- Receive Your Refund or Exchange – Once we receive and inspect the item, we will process your refund or send out your replacement.
Refunds
- Refunds will be processed within 5-7 business days after receiving the return.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.