Collection: Return and refund policy
🧾 Refund & Return Policy – Nextgen Home
At Nextgen Home (nextgenhome.co.uk), we want you to be completely satisfied with your purchase. If you're not happy, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to return your item for a full refund.
Eligibility for Returns
To qualify for a return:
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The item must be unused and in its original condition.
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It must be returned in the original packaging.
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You must provide a receipt or proof of purchase.
Items Not Eligible for Return
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Gift cards
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Downloadable digital products
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Items marked as final sale or clearance
Refunds
Once we receive and inspect your return, we’ll notify you. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 working days.
Late or Missing Refunds
If you haven’t received a refund:
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Check your bank or PayPal account again.
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Contact your bank or credit card company — it may take time to show.
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If you've done all of this and still haven't received it, please check back on the status of your return.